Nationwide is building a better digital onboarding experience with Jumio

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World’s Largest Mutual Building Society Uses Jumio’s AI-Based Solutions to Verify Identity and Age of New Members

LONDON — Jumio, the leading provider of end-to-end identity orchestration, eKYC and AML solutions, has partnered with UK-based Nationwide Building Society to streamline the digital onboarding process for new members.

While Nationwide’s history dates back to the 19th century, the world’s largest mutual building society is constantly evolving to meet the needs of the communities it serves. One of those needs is the flexibility to open and manage accounts online without having to go to a physical bank branch. Nationwide’s partnership with Jumio enables just that, providing a fast and convenient online application process for customers.

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Jumio’s API uses a proprietary blend of AI, machine learning and other advanced technologies to determine if an ID document is genuine and belongs to the user. Jumio seamlessly integrates with Nationwide’s existing workflows to determine – via a simple API call – if candidates are who they say they are and allows Nationwide to make an informed decision about the candidate based on a variety of powerful fraud signals.

Jumio also verifies the age of the youngest members of Nationwide by extracting personal information, such as date of birth, from a wide variety of government-issued IDs, which can be used to calculate the current age of an applicant before allowing them to open a youth account. .

Since integrating Jumio into their workflow, Nationwide has experienced more streamlined and efficient KYC processes, resulting in higher conversion rates.

“With Jumio, we are able to deliver an end-to-end digital process to the majority of our customers,” said Carlo Mascia, National Delivery Manager. “The time to open an account has been drastically reduced, but the customer experience is the biggest win.”

“We are proud to partner with Nationwide as they help over 15 million members save and prosper,” said Mark Reeves, Jumio’s vice president for EMEA. “By using Jumio’s AI-powered solutions, Nationwide is able to provide a seamless digital onboarding experience to customers of all ages.”

To learn more about Nationwide’s partnership with Jumio, download our new case study.

To learn more about Jumio and its award-winning AI-powered solutions, visit

About Jumio

When identity matters, trust Jumio. Jumio’s mission is to make the internet safer by protecting business ecosystems with a unified end-to-end identity verification, eKYC and AML platform. The Jumio KYX platform offers a range of identity verification and anti-money laundering services to accurately establish, maintain and reaffirm trust, from account opening to ongoing transaction monitoring.

Leveraging advanced technologies like AI, biometrics, machine learning, liveness detection, and automation, Jumio helps organizations fight fraud and financial crime, onboard the right customers faster and to comply with regulations, including KYC, AML and GDPR. Jumio has performed over 500 million verifications in over 200 countries and territories from real-time web and mobile transactions.

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Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe and Asia-Pacific and has received numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners.

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